Returns Policy

RETURNS

30 day returns

At Galleria Interiors we want you to love the products you buy from us as much as we do. If you change your mind, you may return it to us within 30 days of the date you purchase it.

For a change of mind return you will be responsible for all shipping charges to facilitate the return. If you change your mind, we will provide you with a store credit voucher in an amount equal to the price you paid for the product, less all shipping costs. Please note we do not offer refunds for change of mind returns only store credit.

You must lodge a return request by contact us with your name and order number and or invoice and we will arrange the return for you.

Items returned must be in 'as-new' condition. This means you have not used, assembled, damaged, washed or laundered any of the items. Please return items secured in their original packaging. If you cannot return an item 'as new' in its original packaging, a handling and restocking fee may apply up to 20% of the value of the item.

Non-returnable items excluded from all change of mind returns include:

Products described as "made to order"

Mattresses, bedding and pillows

All forms of clearance stock (e.g. warehouse, showroom, floor stock etc.)

Personalised items

Gift Cards

Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition, we will issue you with a store credit voucher via email or in person in an amount equal to the price you paid for the product, less the cost to ship the product to you and the return shipping back to the warehouse. The return shipping cost is the same as the initial delivery fee.

Store credit voucher codes will be valid for one (1) year from the date of issue.

If you purchased the item with discounted or free shipping and you return it because you change your mind, we will deduct the actual shipping costs from your store credit voucher. Both the cost of shipping the item to you and the cost of the return shipping to the warehouse will be deducted.

 

Damaged in transit

If an item arrives and the packaging or the item itself is clearly and significantly damaged, you should take photos or video showing the damage, refuse to accept the delivery and contact us immediately. We'll share your feedback with our delivery partners and suppliers to ensure our service and the quality of packaging is improved.

If you notice that an item is damaged after it has been delivered to you, please contact us as soon as possible, ideally within 3 business days of receiving your delivery. We will require photo or video of the error to find the best solution to the issue, alternatively where practically the goods may be required to be returned to our store.

We will work with you to provide you the best solution to any product damaged in transit. This will depend on the nature of the fault itself, and the outcome that works best for you. This may include but is not limited to; sending you missing parts, arranging to have item repaired for you, product replacement (where available), alternate product or partial or full store credit or refund.

 

Faults and Warranty Claims

Galleria Interiors warrants all goods to be free from defects in materials and workmanship, and of acceptable quality and durability for the purpose for which they are designed. Warranties and guarantees are provided in accordance with Australian Consumer Law.

If an item arrives that is missing parts, is faulty, is defective or has been damaged during manufacturing, please contact us as soon as possible, ideally within 3 business days of receiving your delivery. We will require photo or video of the error to find the best solution to the issue, alternatively where practically the goods may be required to be returned to our store.

We will work with you to provide you the best solution to any product fault. This will depend on the nature of the fault itself, and the outcome that works best for you. This may include but is not limited to; sending you missing parts, arranging to have item repaired for you, product replacement (where available), alternate product or partial or full store credit or refund.

Please contact us for returns